Policies and Warranty Information

By making a purchase, you will have agreed to all of our policies.

Airsoft Safety

This is the most important policy we have. Please obey the law, use common sense and help us keep Airsoft fun and great for the entire Airsoft Community.

  • Play safe, play responsible and play respectable.
  • Eye protections must be worn at ALL time by shooter and all surrounding personnel when operating an Airsoft gun.
  • Brandishing an Airsoft gun in public is illegal. Airsoft guns should never be taken out to public settings or schools.
  • Prior to Airsofting in your private backyard or other privately owned properties, be sure to notify any surrounding neighbors that they are Airsoft.
  • Proper safety training, education and parenting is required prior to lending your Airsoft product to a minor. You acknowledge and understand the inherent dangers involved when operating Airsoft products and related accessories. Goggles and other protective gear should always be worn to prevent injury. Lithium batteries (LiPo) and compressed gas can be unstable if not used and stored properly. This may lead to fire, serious injuries, or even death. Please read warnings carefully before using.

Order Processing & Shipping Information

  • Express orders (UPS or USPS 3day, 2day and Next day) placed before 2:00PM PST are shipped the same day. If order is received after 2:00PM PST, it may not be shipped until the following business day.
  • Domestic Ground orders are shipped within 1~3 business days (not including weekends and holidays).
  • International orders take 3-5 business days to ship due to extra compliance requirements.
  • Order cannot be canceled or altered when it is in the shipping stage. Please call us right away. We will try our best to assist.
  • In the event of a Back Order or Pre Order, your order may be fulfilled in two separate shipments. Shipment after the first will be shipped via regular ground service. All additional expenses will be covered by WarDogsAirsoft.com.
  • Your credit card is charged for the full order amount at the time of order placement. In the event of Back Order, you can request for an immediate refund.
  • All repairs and upgrades completed by WarDogsAirsoft.com carry a limited 45 day warranty. EXCEPTIONS: The warranty does not guarantee the operation of guns with a spring rating higher than M120 or equivalent, or any gun shooting over 400 FPS with a 0.20 gram BB. The warranty does not cover Lithium Polymer (Li-Poly) battery usage, or the usage of any other power source with an output greater than 9.6 volts, on an electric gun that is not rated for such use by its original manufacturer.
  • The warranty does not cover any airsoft product, gun or otherwise, that uses higher pressured gas than liquid propane (Green Gas, 115 PSI). The usage of any BB less than 0.20 grams or of a lesser quality than Matrix brand, in any airsoft product, will void the WarDogsAirsoft.com warranty. The warranty does not cover products that are not purchased from WarDogsAirsoft.com.

Order Cancellation Policies

  • Once order is received, the order fulfillment process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
  • If you need to update your shipping address or shipping method after your order is placed, please CALL US right away (716) 320-0063 M-F 9:00am – 5:00pm PST
  • To avoid placing a duplicate order, please DO NOT click “back” on your browser after confirming order.

Buyer Responsibilities

  • Buyer assumes 100% ownership of products purchased from WarDogsAirsoft.com and related websites.
  • Buyer assumes 100% responsibilities and liabilities from using all products purchased.
  • Buyer agrees not to alter and modify any product or remove the orange tip on any Airsoft replica.
  • Buyer agrees to wear proper eye safety gear and ensure that all bystanders have proper eye safety prior to operating an Airsoft replica.
  • Buyer will hold WarDogsAirsoft.com Inc., its staff, employees, and affiliates harmless of all liabilities and legal matters resulting from the purchase.
  • Buyer is fully responsible for local laws and regulations. (Observation of country, state and city laws is the sole responsibility of the buyer.)
  • Buyer agrees that all transactions done on online with WarDogsAirsoft.com are sourced in Nevada, USA, where any future disputes will take place.

Warranty Information

Warranty Coverage

Extended Holiday Warranty – Shop early with no worry and SAVE! We are offering extended 60 day warranty for all purchases made between Black Friday until end of the year. Another reason why shoppers pick WarDogsAirsoft.com as their favorite Airsoft store. Happy Holidays!

  • All products sold domestically on WarDogsAirsoft.com carry a “45 Day warranty” from the date it is delivered unless otherwise specified.
  • Warranty covers repair or replacement of defective or damaged product, as determined by the WarDogsAirsoft.com service team.
  • Non-warranty returns or exchanges may subject to a restocking fee.
  • International warranty: Due to transit and cost limitations, international warranty covers replacement parts within 14 days of receipt, or 45 days if buyer agrees to be responsible for the shipping cost incurred.
  • Transit damage: If you receive an item which appears to be damaged in transit, please keep the order intact and contact our Customer Service Team at [email protected] or call us at (716) 320-0063 for assistance with a carrier claim.

Return Request required

All returns require a RMA# before returned. Unauthorized returns will be discarded if unclaimed with 30 days. Please email us from our contact page and include “RMA” in the subject or message. One of our service representatives will respond to better assist you or you can e-mail [email protected] directly for further assistance.

Limited or NO Warranty items

  • Usage of low quality BBs will cause extensive damage to internal components and void warranty. We recommend using 0.20g BBs at a minimum.
  • Warranty does not cover aftermarket internal parts once installed. Manufacturer defects must be documented prior to installation. Warranty does not cover damage as a result of defective parts.
  • WarDogPack, OpenBox, Red Tag, Custom “built-to-order” items include limited-warranty and are subject to repair only.
  • Low-value economical Airsoft guns under $60.00, shoes, and batteries are not covered under warranty.
  • Hazardous Materials: Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty claims can be filed with their respective manufacturers.
  • Items not purchased from WarDogsAirsoft.com.

Request For Return Merchandise Authorization (RMA) Number

  • If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier.
  • Please start the warranty claim by emailing us from our contact page and include “warranty” in the subject or message. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork.
  • One of our dedicated RMA staff will contact you within in 1-3 business days of receiving your request. Please note: our team is off on the weekends.
  • All return packages will be inspected by authorized, industry leading technicians who will make the final decisions on the warranty claim.
  • For any other returns or exchanges, please submit your request using our contact page and included “RMA” in the subject line or message body. Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by WarDogsAirsoft.com. Shipping fees paid to third party carriers are non-refundable.
  • Manufacturer Defect: If you received an item with manufacture defects, WarDogsAirsoft.com will repair or replace the item within 45 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty.
  • Damaged upon arrival: If your package arrived damaged, one of our customer service representative will assist you in filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
  • Exchanges: You may exchange an item if it is unused, unworn and unopened within 45 days of delivery. Shipping cost will be deducted from the refund.
  • Return for store credit: You may return an item for merchandise credit if the item is unused, unworn and unopened in its original packaging within 45 days of delivery. A restocking fee will apply. Shipping cost will be deducted from refund.
  • Non-Warranty / Repair / Upgrades Services: The labor rate for our technician is $45 per hour if you need assistance with any non-warranty repairs, upgrade service. All WarDogsAirsoft.com technicians are in house and very experienced individuals.
  • Please email us from our contact page and include “RMA” in the subject line or message, along with the full name on the order shipment. One of our service representatives will respond to better assist you or you can e-mail [email protected] and include “RMA” in the subject or message.

Refunds and Restocking Fees

  • All returns will be inspected upon arrival to determine warranty coverage.
  • Refunds will be issued to the original payment method received.
  • Original shipping cost will NOT be refunded for non-warranty related requests; if a free shipping discount code was used, the actual shipping fee will be deducted from the refund.

Restocking Fees

Return Request

Restocking Fee

Received a wrong or defective item No restocking fee
Changed mind, items in brand new condition within warranty period 10% restocking fee
Changed mind, items brand new outside of warranty period 15% restocking fee
Transit Damage, refused at time of delivery due to damage No restocking fee, WarDogsAirsoft.com will file claim with carrier
Installed or modified Airsoft parts Cannot be returned
New items returned without original packaging Up to 25% restocking fee
Guns returned without the original content, missing accessories, mags, flashhiders, etc. Up to 50% restocking fee

Coupon Codes & Price Discount

  • WarDogsAirsoft.com coupon codes are only made available at WarDogsAirsoft.com, no third party sites.
  • WarDogsAirsoft.com coupon codes are randomly made available to provide our shoppers additional savings on either shipping charges and/or product price tag.
  • We will honor coupon codes to be added to the order within 5 days of delivery. *Must be a valid coupon code at time of request.
  • We will honor item price discounts within 5 days of delivery. *Item(s) must be ON SALE and IN-STOCK at time of request.
  • Only one coupon code can be used per order.
  • Coupon codes do not apply to ON-SALE and may have other restrictions, details are provided for each coupon code.